Terms of Service

Warranty Policies

BankCard POS provides a standard 1 year warranty on all hardware.  BankCard POS offers a 3 year warranty from date of invoice and 24 hour rapid replacement on all hardware with the set up and approved merchant account.  Order must be received before 4pm CST and shipments are done on standard business days.  Additional shipping fees may apply for special deliveries on Saturdays or holidays. BankCard POS will cover the shipping of all warranty claims within the first 30 days of delivery.  Any hardware replacement after the first 30 days will need a Returned Merchandise Authorization (RMA) request form and shipping will be at the expense of the customer unless noted otherwise by BankCard POS.

DOA

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice.  DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products.

Shipping

BankCard POS offers ground shipping to all new purchases.  In the event the customer request 2^nd day air or overnight shipping, they will need to contact BankCard POS to get an estimated price for additional shipping options.  All consumable orders are subject to shipping charges.  Any returned items that are not covered by the DOA or the Warranty Policy will be shipped at the customers expense.

Software Policy

All Sales are FINAL on Software Purchases.  The customer thereby understands that he/she owns the license but not the software.  Any sale of the customers POS hardware and/or computer with software included, will have to be transferred to the new purchaser or they may contact BankCard POS and purchase a new user license.

Menu Programming

BankCard POS provides, as a service, basic menu programming.  Menu must be provided with the accurate items, pricing, and modifiers.  BankCard POS will allow for up to 3 revisions within the first 30 days at no additional cost.  BankCard POS does not include inventory set up with their Menu programming services.

Service

BankCard POS provides a lifetime of technical support Mon-Fri (8:30am-6:00pm CST) with merchant account set up.  BankCard POS provides FREE support Mon-Fri (8:30am-6:00pm CST) for the first 30 days for customers who do not have an approved merchant account through BankCard POS.  If the merchant cancels their merchant account with BankCard POS any and all support after the first 30 days will be subject to service charges.

BankCard POS will provide support via internet login, email, or phone.  Onsite service can be supplied in all 50 states and zip codes within the United States as a paid service.

Customers Responsibility

BankCard POS is not responsible for Internet service availability or network conflicts in your location.  Although we try our best to help our customers in these issues, some cases may require the customer to contact their third party service provider and or service contractor.  It will be the responsibility of the customer to perform initial calibration and ongoing maintenance for all equipment that that is subject to regulatory inspection.  This includes but is not limited to; scales, optical scanners and barcode printing equiptment.  The customer will be responsible for all network cabeling that will need to be run through walls celings or under floors.  BankCard POS will only provide network cables that are intended to be exposed.

CPU Hardware

All preconfigured point-of-sale computers are shipped within the specifications of the Pos software being licensed.  Any modifications to the hardware or introduction of any non-approved software will not be supported by BankCard POS.  If it is determined that any additional hardware or software has caused a failure in the Pos software, BankCard POS will not provide support.  BankCard POS will not support any system that contains viruses, malware, adware, trojans or any other internet based infections.

System Returns / Restocking Fees:

All BankCard, POS, Complete Retail and Restaurant Systems may be returned within 30 days of the date of invoice. A restocking fee will be applied to all returns. Customer will need to request an RMA and are responsible for the fees for packaging and return shipment.  Standard restocking fees: Retail Systems / Back Office - $300 per unit; Counter Service Restaurant Systems - $400 per unit; Dine-In Restaurant Systems - $500 per unit.  Any products that are not in "New Condition" or in the original packing materials will be subject to additional restocking fees.

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